- Monday: 7 AM EST- 11:59 PM EST
- Tuesday: 24 hours (12 AM- 11:59 PM)
- Wednesday: 24 hours (12 AM- 11:59 PM)
- Thursday: 24 hours (12 AM- 11:59 PM)
- Friday: 12 AM EST – 11 PM EST
- Saturday: Closed
- Sunday: Closed
- Open on Federal holidays.
- Service will be provided on Federal Holidays excluding those Federal holidays occurring on weekends.
For Hearing Callers: 877-709-5797
No 711 and TTY Relay Calls
Federal VRS handles only video to voice calls or voice to video relay calls. The Federal Communication Commission (FCC) has ruled that Video Relay Service through a TTY relay service is not permitted.
All VRS calls must either originate or terminate in the United States and/or US territories. To place an international call, the caller must begin or end the call within the United States and/or U.S territories.