Operating Hours and Access Numbers

Operating hours:

  • Monday: 7 AM EST- 11:59 PM EST
  • Tuesday: 24 hours (12 AM- 11:59 PM)
  • Wednesday: 24 hours (12 AM- 11:59 PM)
  • Thursday: 24 hours (12 AM- 11:59 PM)
  • Friday: 12 AM EST – 11 PM EST
  • Saturday: Closed
  • Sunday: Closed
  • Open on Federal holidays.
  • Service will be provided on Federal Holidays excluding those Federal holidays occurring on weekends.

For Hearing Callers: 877-709-5797

No 711 and TTY Relay Calls

Federal VRS handles only video to voice calls or voice to video relay calls. The Federal Communication Commission (FCC) has ruled that Video Relay Service through a TTY relay service is not permitted.

International Calls:

All VRS calls must either originate or terminate in the United States and/or US territories. To place an international call, the caller must begin or end the call within the United States and/or U.S territories.