Federal VRS Customer Service

Our Customer Service agents can answer any of your questions or address concerns you may have. Because we care about our customers, every agent handles each call with dedication that is hard to find anywhere else. We will make sure you are satisfied and that we have met your needs!

We realize that you have a busy schedule, which is why the Federal VRS Customer Service is quick and efficient. And because problems can occur at any time, our Customer Service is available seven days a week. So, go ahead and contact us now. Our Customer Service Agents are ready to take your call!

VRS Customer Service

  • Video phone - (866-370-2290)
  • Customer Service email - FedVRShelp@sprint.com
  • Voice Customer Service (888-215-4299)
  • Fax Customer Service (913-523-9070)
  • TTY (888-215-4299) 

Customer Service Hours:

Federal VRS/VRI Customer Care - Monday to Friday, 7 AM to 11 PM ET including Federal holidays and on weekends 10AM to 7PM ET. Customer Care hours will be 10AM - 7PM ET for New Year's Day, Memorial Day, Independence Day, Thanksgiving Day, Labor Day and Christmas Day.